Last updated: October 11, 2026
This addendum adds to our Privacy Policy. It explains how we handle the photos you send us and the portraits we make from them. If anything here conflicts with the general Privacy Policy, this addendum applies to photos and portraits.
Who is responsible
Furry Royals is operated by Vlad TUDOR, 119 avenue Gabriel Péri, 92260 Fontenay-aux-Roses, France ("we"). We're the "controller" of your personal information under the EU General Data Protection Regulation (GDPR). The GDPR applies to us because we're based in France, wherever you live. Contact us at support@furryroyals.com.
What we collect when you order a portrait
- Your pet photo(s) and anything else visible in them.
- Hidden photo data (metadata). Photo files can include the date, the device, and sometimes the GPS location where the photo was taken. We don't use it. If you'd rather not send it, send a screenshot of the photo instead.
- Order details: your pet's name (if you share it), the style and format you choose, your notes, and your revision messages.
- Contact and shipping details: your name, email, shipping address, and phone number (if you give it), collected through our Shopify checkout.
- Payment details are handled by Shopify Payments or PayPal. We never see your full card number.
A photo of a pet usually isn't personal information on its own, but it can show your home, your family, or where you live, so we handle it with the same care.
Why we use it, and our legal basis
| What we do | Legal basis (GDPR Art. 6) |
|---|---|
| Create your portrait and proofs, handle revisions, print and ship your order, provide support | Performing our contract with you (Art. 6(1)(b)) |
| Keep invoices and order records | Legal obligation (Art. 6(1)(c)) |
| Prevent fraud, handle disputes, chargebacks, and damage claims | Our legitimate interests (Art. 6(1)(f)) |
| Feature your portrait (and, separately, your original photo) in our marketing | Only with your consent (Art. 6(1)(a)). The boxes are unticked by default, and you can withdraw at any time. |
| Send you marketing emails | Only with your consent (Art. 6(1)(a)). Every email has an unsubscribe link. |
We don't sell your photos or your personal information.
Who processes your photo and order
We share only what each provider needs to do its job for us:
| Provider | What they do | What they receive |
|---|---|---|
| Shopify (Shopify International Limited, Ireland; Shopify Inc., Canada) | Runs our store, checkout, order records, and file storage | Your order, contact and shipping details, and uploaded photos |
| Our image-generation provider | Generates your portrait from your photo | Your photo and a description of the style, not your name, email, or address |
| Printify and its print partners in the United States | Prints and ships your portrait | The final portrait plus the shipping name, address, and phone number the carrier needs, not your original photo |
| Shopify Payments / PayPal | Process your payment | Payment details, under their own privacy policies |
| Google (Gmail) | Our email inbox, if you send photos or messages by email | Your emails and attachments |
How long we keep it
- Original photos, proofs, and final portrait files: deleted within 90 days after your order is delivered, or after it's cancelled or refunded. We keep them that long so we can fix a problem or replace a damaged print.
- Want us to keep your files for a future reorder? Just ask. We'll keep them until you tell us to delete them.
- If you gave showcase permission: we keep the portrait (and the original photo, if you allowed a before-and-after) for as long as your permission lasts.
- Order and invoice records (your name, the items, the price, the address): 10 years, as required by French accounting law.
- Our providers may keep copies for a limited time under their own terms (for example, security logs or backups) before deleting them.
Want your photos deleted now?
Email support@furryroyals.com with "Delete my photos" and your order number. We'll delete our copies within 30 days and confirm by email. We'll also ask our providers to delete theirs where their tools allow it. If your order is still in progress, deleting your photos cancels it, and we'll refund you under our Refund Policy. We only keep the records the law requires.
Transfers outside Europe
Some of our providers are in the United States and Canada. Canada has an EU adequacy decision. For US providers, we rely on the EU-U.S. Data Privacy Framework where the provider is certified, and otherwise on the European Commission's Standard Contractual Clauses.
Your rights
You can ask us to access, correct, delete, or export your personal information, to restrict or object to how we use it, and to withdraw any consent you gave. We'll reply within one month. You can also complain to the French data protection authority, the CNIL (3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, cnil.fr), or to the authority where you live. If you live in a US state with its own privacy law, you may have similar rights. We honor the same requests from every customer, wherever they live.
Children
Our store is for adults (18+). Please don't send photos of children. We only make pet portraits, and we delete any photo that shows a child.
Security
We limit access to your photos and order details to the people who make and ship your portrait.